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Assignments
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Typical consulting assignments include:
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Using
Baldrige criteria to assess company-wide
performance management systems
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Planning
a whole business, or the best arrangement
of facilities and processes for high-quality,
low-cost service
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Diagnosing
improvements in service quality, marketing,
selling, staffing, workflows, bench-marking,
systems, or new products
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Process
improvement and process re-engineering
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Training
and guiding management teams in planning
needed changes and actions.
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Publications
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Dr. Stankard published Productivity Views newsletter
from 1983 to 1997, covering quality and productivity
issues.
Dr. Stankard is the
author of three books. His third book, Management
Systems and Organizational Performance, covering
a new approach to boosting business performance
is due out from Quorum Press in the Spring of
2001. John Wiley & Sons and McGraw-Hill Book
Co. published his first two books on quality and
productivity in service operations.
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Martin Stankard
Productivity Development Group, Inc.
POB 488
Westford, MA 01886
info@martinstankard.com
978-692-1818 (TEL)
978-692-5080 (FAX)
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