Management
Systems and Organizational Performance by
Martin F. Stankard shows leaders at all
organizational levels how viewing their
business as a "system" leads to
new insights into performance improvement.
From research studies on financial results
of management systems, as well as numerous
case studies of the management systems of
excellent firms, the book shows how
leaders go beyond mere compliance to the
current ISO9000 quality management
standard. It shows how you can assemble a
management system that achieves
competitive advantage, profitable growth
and ultimately excellence.
This book gives you a bold new
re-interpretation of the well-validated
Baldrige criteria for performance
excellence into four company-wide
continuous improvement cycles. These
cycles focus your business on continuous
wealth creation opportunities as well as
continuous improvement in leadership and
planning, capability and balance of risk
and reward. This book is recommended
reading for managers in all firms that
want to pursue systematic competitive
advantage, and especially for readers who
want to go beyond managing quality to
managing business results.
Martin F. Stankard's new book is now
available on amazon.com.
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