Productivity Development Group, Inc., (PDG) Westford
MA, was founded in 1981 by Dr. Martin F. Stankard. The
company commenced operations in 1982 as a highly focused
consulting and management training firm specializing
in productivity and quality improvement for service
businesses and the service side of manufacturing.
Prior to forming PDG,
Dr. Stankard was on the senior operations research
staff of a major consulting firm from 1969 to 1981.
Dr. Stankard was an innovator in bringing the methods
of operations research, statistical process control,
and systems analysis to complex, labor-intensive service
workflows in credit card, retailing, government operations,
and insurance firms.
Broadening Our Focus
PDG’s management consulting
practice originated in leading cross-functional teams
of client personnel in using systems analysis and
problem solving to raise process productivity and
customer satisfaction (now called process re-engineering).
Over the years, PDG has broadened its focus beyond
process improvement to consider productivity and quality
as company-wide strategic issues. The overall performance
of an enterprise requires systematic, integrated management
approaches. PDG’s consulting services stress management
systems that meet high performance requirements set
forth in the Malcolm Baldrige National Quality Award
criteria for performance excellence.
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