Stankard
Team Training for Process Improvement: A Two-day,
Hands-On Course in Using Process Improvement Tools
To
provide cross-functional improvement teams
with a structured 7-step process and essential
tool skills to improve customer and employee
satisfaction, process cycle time, quality
and productivity;
To
develop hands-on understanding of how to use
the team-based improvement process;
To
be able to replace opinion and guess with
data and analysis to use analysis tools properly
to understand sources of improved performance;
To
learn how to use each of the most common tools
in a real process improvement project (on
a simulated business process);
To
give all participants an opportunity to work
on a team that improves a process;
To
give teams a step-by-step roadmap they can
follow to improve customer satisfaction with
results and job satisfaction in a work process.
Martin Stankard
Productivity Development Group, Inc.
POB 488
Westford, MA 01886 info@martinstankard.com
978-692-1818 (TEL)
978-692-5080 (FAX)
